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Aquatic Center

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1. What hours will the aquatic center be open?

Please check out our facility hours link on our homepage for the exact hours of the facility and of each individual pool.

2. What are the fees to use the Aquatic Center?

The fees are based on whether you are a town resident or not, what type of membership you would like to purchase or if you just wanted to pay for the day, as well as, particular ages. Please check out our Rates and Fees link to view the current rates that apply.

3. Can I swim laps in the morning?

Please check our online schedule which can be located on our front page for lane availability.

4. Are swim lessons offered at the Aquatic Center?

Yes, swim lessons will be offered frequently throughout the year. Lessons will be held both mornings and evenings Monday through Friday and also on Saturday mornings depending on the season and competitive swim meets. Visit here to register. View www.cacpool.com for more details.

5. How many laps is a mile?

In the competition pool when swimming 25 yards a mile is equal to 36 laps or 72 lengths, when swimming 50 meters a mile is 16 laps or 32 lengths.

In the leisure pool swimming 20 yards a mile is 44 laps or 88 lengths.

6. Can I bring floats in to use at the Aquatic Center?

There are no floats permitted at the Aquatic Center except on special event nights such as float night.

7. How many pools are at the Christiansburg Aquatic Center?

We have three pools available at the Christiansburg Aquatic Center: 1 Competition Pool, 1 Leisure Pool and 1 Warm Water Therapy Pool.

8. What are the temperatures of the pools?

Leisure Pool: 84 - 86 degrees

Warm Water Therapy Pool: 92 - 96 degrees

Competition Pool: 78 - 81 degrees

9. Are there life jackets available?

Yes, we have a limited number of life jackets available for public use. In addition to life jackets, limited puddle jumpers are available for public use as well.

10. Is there swim equipment I can use at the pool?

Yes, we have kickboards, and pull buoys for lap swimming only.

11. Who can use the Christiansburg Aquatic Center?

Anyone is welcome to come take a dip in our pools! Come join the fun!

12. Does the Aquatic Center have volunteer opportunities?

Yes, we are currently accepting applications for volunteers. Feel free to contact us at 381-7665 for more information. VOLUNTEER APPLICATION!

13. Is the warm water therapy pool be open to the public?

Yes, the therapy pool area accommodates adults 18 years and older, as well as infants 12 months or younger as long as they are accompanied by an adult. The therapy pool is open to the public during certain hours. For a list of these hours please visit the facility hours link on our homepage. 

14. How long are the pools?

The competition pool is 50 meters long and 25 yards wide.

The leisure pool is 20 yards.

15. Can I use the diving boards?

Yes, the one meter spring board will be open during specific swimming hours for use by the public. The platforms will not be open to the public except during special events like Tackle the Tower. To view hours, visit this link.

16. How do I become a member of the Aquatic Center?

Stop by the Aquatic Center and our friendly staff will be more than glad to get you a membership set up.

17. How old do I have to be to be left at the Aquatic Center without a guardian?

You must be at least 12 years of age to be at the Aquatic Center without a parent or guardian.

18. I want to come in and just watch my family swim, do I have to pay to get in?

Yes, there will be a "Dry Pass" fee of $2.

19. How do I register for a class or program?

There are a couple options feel free to stop by the facility and our staff will be glad to register you for your class, or try out our online registration done through the Active Network.

20. What forms of payment do you accept?

We accept cash, check, and all major credit cards.

21. What's the height of the diving boards?

The spring boards are 1 meter (3.28 ft) and 3 meter (9.84 ft).

The platforms are 5 meters (16.4 ft), 7.5 meters (24.6 ft), and 10 meters (32.8 ft).

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Engineering

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1. What is the cost to connect to Town water?

The current fee is $3000 per connection for Town residents and $4500 per connection for non-residents.  For more information, see the Engineering Fees page.

2. What is the cost to connect to Town sewer?

The current fee is $3000 per connection for Town residents (plus $5 per linear foot of lot frontage of certain areas being served). For non-residents, the current fee is $4500 per connection.  For more information, see the Engineering Fees page.

3. My septic system is failing. Can I pump my septic tank?

Town Code may require you to connect to public sewer. Contact the Town of Christiansburg Engineering Department at (540) 382-6120.

4. I want to dispose of a large amount of items. Will the Town pick these items up?

The Town can pick these items up throughout the year by billing the customer $25 per load plus the land fill tipping fee. However, the Town picks up such items twice yearly, between the first and third Saturday during April and October, and at no charge for Town residents only.

5. Can I set items out for spring and fall pick up even though I do not pay for Town garbage collection service.

Yes, spring and fall cleanup is open to all Town residents.

6. I want to fill my pool for the summer, but do not want to be charged for sewer fees that are levied based on water usage. What can I do?

The Town offers residents a pool meter which counts the number of gallons used to fill your pool, and that quantity will be deducted from the sewer portion of your bill upon return. Please contact Debbie Reed or Shana Reed in the Finance Department at 382-9519 and schedule to pick up a pool meter. Meters are available for a 72-hour loan period with a $25 deposit that will be refunded if returned on-time and in working order.

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Human Resources

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1. I recently applied for a position with the Town and have not been contacted for an interview. Why?

To the extent possible, the Town of Christiansburg utilizes pre-selection committees that review applications independently to formulate a short list from which to gather applicants for interview. Due to the number of applications received and other factors, some positions may take longer to fill, and as such, a longer time to contact candidates. Please check your email for communication from our Human Resources Department.

2. How do I submit a job application?

Job applications are only accepted online, and all open positions can be found on our Career Portal.

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Parks and Recreation

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1. How do I become a member of the Christiansburg Recreation Center?

If you are a Town resident, you must provide two proofs of residency. One must be a valid driver's license (or DMV ID card); the second may be a voter registration card, real estate property tax receipt, current lease of property matching the address on DMV ID, or utility bill. We do not accept insurance information, cell phone bills, pay stubs, W-2 or any other information that is not from the DMV or paid on the property. 

If you are not a town resident, but own a business in Christiansburg, you must provide a real estate property tax ticket showing that you own the property the business is located at; or provide a valid business license, a lease showing the office space is inside town limits, and a utility bill (the address on all three documents must match). 

Persons who do not live, own property, or own a business within Christiansburg town limits, may purchase a membership. 

2. What forms of payment are accepted at the Recreation Center?

The recreation center now accepts checks, credit cards and exact change.

3. Can I register for a class or program over the telephone?

We are now accepting phone registration between 8 a.m. - 5 p.m. Monday - Friday. You  are also able to register for our programs online. To do this you must have an Activenet account. Please call us if you have trouble setting up your online account.

4. Are strollers allowed on the walking track?

Yes, strollers will be permitted on the track Monday - Friday from 10 a.m.-2 p.m. Strollers are only allowed on the inside lane of the track.

5. What is your inclement weather policy?

If Montgomery County Public Schools are closed due to inclement weather, the Christiansburg Recreation Center will not open until 8 a.m. and all scheduled programs will be cancelled. If Montgomery County Public Schools are delayed in the morning due to inclement weather, all programs before noon will be cancelled. If Montgomery County Public Schools are released early due to inclement weather, all programs after noon will be cancelled.

6. How old do you have to be to use the fitness rooms?

You must be 17 years or older to enter the fitness rooms unrestricted.
Anyone between the ages of 13-16 years old wishing to use the fitness rooms must have a parental permission form on file at the Christiansburg Recreation Center and must participate in a one time basic instruction course with a Christiansburg Recreation Center Supervisor to become familiar with the equipment and its proper use.

7. Do you provide equipment for the use of the Racquetball Courts?

We provide racquetballs and goggles that can be checked out at the Recreation Supervisor and Equipment Station. Players must provide their own racquets.

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Planning

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1. Do I need a permit for a storage building?

Yes, all structures require a building/zoning permit. A plat of the property and a simple drawing showing the proposed location of the building is required when applying for the permit. The plat and drawing allows staff to verify easements and setbacks.

2. I need a plat of my property, where can I find one?

If a legal plat is recorded, it may be obtained from the Montgomery County Clerk’s office in the records room. The records room is located on the first floor of the Montgomery County Courthouse, 55 East Main Street in Christiansburg. If you have a deed of your property, the deed may include a plat.

3. Do I need a permit to build a fence?

No, fence permits are no longer required. Please note there are a number of items to consider when placing a fence on your property:

(1) Locate your property corners to ensure the fence is being placed within your property. If you are unsure about the location of property corners, many plats showing the boundaries of property can be located in the Clerk of Circuit Court's office, specifically the Records Room, in the Montgomery County Courthouse at 55 East Main St., Suite 1, Christiansburg, VA - (540) 382-5760.

(2) There are no setback requirements for fences but barbed wire and electric fences are not allowed within five feet of and parallel to any street right-of-way.

(3) A fence may be placed in a public utility or drainage easement on your property; however, it is your responsibility to move the fence if the easement needs to be accessed or to make sure that drainage is not impeded by the placement of the fence. The plat of your property should show any easements on the property if they exist.

(4) If you are placing a fence on a corner lot, a 20-foot site triangle needs to be met to ensure the safety of road users. The site triangle is an area formed by a straight line connecting two points, one in each street, on the adjacent street right-of-way line 20 feet distant from the intersection of the two street right-of-way lines which border the property. [Town Code Sec. 30-14(a)].

Please contact the Planning Department at (540) 382-6120 if you should have any further questions regarding fences.

4. Is there a surveyor on staff that can mark my property corners?

No, there is not a surveyor on staff with the Town. To have your property corners marked, please contact a local engineering/surveying firm. You can also try to locate the property corner markers yourself by consulting your plat and using a metal detector.

5. Can I display a sign without a permit?

Sec. 42-704 of the Town Code provides an allowance for some signage to be displayed without a permit. The amount of signage that can be displayed without a permit depends on the type and size of the sign and the zoning of the property. The sign permit and a sign FAQ sheet are available on the Planning webpage.

6. Can I hold a yard sale?

You may hold two yard sales per calendar year and each sale may not last longer than two consecutive days. Yard sale signs may not be placed in any street right-of-way, attached to utility poles or street signs.

7. Can I have chickens on my property?

Yes, in February 2016, Town Council approved a new urban agriculture ordinance, which grants permits for backyard hens under certain conditions. Owners must meet setback and other requirements to qualify and must pay an annual fee. Permit applications are available online and at Town Hall. Chickens are also allowed in the Town’s agricultural zoning district.

8. The property next door me has been abandoned leaving behind junk/debris and high grass. How do I make a complaint?

A complaint can be made online using the Ordinance Violation Complaint Form. You may also contact the Planning Department staff or the Police Department’s Ordinance Officer.

Ordinance Violation Complaint Form

9. What constitutes high grass within the Town of Christiansburg?

Any grass or weeds taller than a foot is considered high grass and would trigger an ordinance violation.

10. When I make a complaint regarding junk/debris and high grass, how is the process handled?

When a complaint is made, an inspection is conducted by Planning Department staff. The inspection allows staff to verify and document the violation. If a violation is determined to exist, the following describes the typical enforcement process:

- a certified violation letter is mailed to the tenant and/or property owner.
- the recipient of the violation letter has ten (10) days to come into compliance. The ten days begin on the day the violation letter is signed for.
- A ten day follow-up inspection is conducted by the staff member handling the violation. If the property has reached compliance, the violation case is closed.
- if the violation remains, the staff member sends a final violation letter and another ten days is given for compliance.
- A final ten day follow-up inspection is performed. If the property has reached compliance, then the violation case is closed.
- If the violation remains, staff will contract the property for mowing/cleanup or pursue court-mandated compliance.

11. When I make a complaint, is my information kept confidential?

Yes, we do not reveal the complainant’s name or contact information. However, the complaint itself is subject to the Freedom of Information Act, exempting contact information that may be included in the body of the complaint.

12. There is a vehicle in my neighborhood that does not have an updated tag or inspection sticker. How do I make a complaint?

Any vehicle that does not have an up-to-date tag or inspection sticker is considered an inoperable vehicle. Residential properties are permitted to have one inoperable vehicle if covered with a car cover or out of sight from the street right-of-way. If you believe there is a violation, you may contact the Police Department's Ordinance Officer at (540) 382-3131 ext. 340.

13. Can I have a business in my home?

Yes, home based businesses are allowed with an approved home occupation application. Some restrictions apply to the type of home occupation allowed.

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Public Works

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1. I want to dispose of a large amount of items. Will the Town pick these items up?

The Town can pick these items up throughout the year by billing the customer $25 per load plus the land fill tipping fee. However, the Town picks up such items twice yearly, between the first and third Saturday during April and October, and at no charge for Town residents only.

2. My solid waste was not picked up today. Why not?

Please call the Town office at (540) 382-9519. Additionally, if your solid waste pickup day is on a Town observed holiday, please check the News & Announcement portion of the Town website located on the homepage here or view the Town’s Facebook page for changes in solid waste collection due to observed holidays. The Solid Waste Holiday Schedule is here but is subject to change.

3. How do I submit a request for service?

If you would like to notify the town of a traffic light outage, missing road sign, pothole, blocked drainage ditch, etc. please fill out the Request for Service Form. Public Works Request for Service Form

4. When is spring and fall clean up?

Spring and Fall Clean Up takes place during the months of April and October (approximate). Be sure to check the Town website and utility bill inserts for specific dates. Residents may still dispose of materials in the following ways: 1) Call 382-6120 to schedule a pickup of your materials at a cost of $25 per truckload, plus an additional landfill tipping fee. This service is available year-round 2) Haul the items directly to the Montgomery Regional Solid Waste Authority, located at 555 Authority Dr. (www.mrswa.com)

More Info

5. How do I report an after hours emergency?

Town of Christiansburg offices are open Monday through Friday from 8 a.m. - 5 p.m.

To report an after hours maintenance emergency like a water main break or sewerage stoppage, please call our regional dispatch office at 540-382-4343.

If you need to report a power outage, please call AEP at 1-800-956-4237.

Always call 911 in an emergency.

6. How do I report a broken street light/lamp?

Appalachian Power maintains the majority of streetlights throughout town. If you notice that a street light is not working properly, please note the address of the light, as well as the pole number, if available. Please then report this outage to Appalachian Power online at: www.appalachianpower.com/outages. The Town does maintain the street lights in downtown Christiansburg (with the green poles). Should you notice any of these lights not working properly, please call the Engineering Department at (540) 382-6120 or Public Works at (540) 382-1151.

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Small Business Recovery Grant

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1. What if we don’t have one owner that owns 51% of our business? Am I still eligible?

Our interest is in funding independently owned businesses. If you have multiple local partners that share ownership of your business to equal a majority ownership, you would be eligible. However, you must include additional information (name, address and % of ownership). You can attach it with your Receipts for Reimbursement document in “Part D. Documentation” of the application.

2. As a local franchise owner, am I eligible?

You are eligible to apply if you have less than 50 FTEs at all the locations you own within Montgomery County, Blacksburg, and Christiansburg combined.

3. I am a sole proprietor. Am I eligible?

We have changed our original grant eligibility criteria, and sole proprietors are now eligible for up to $1,000.

4. What if my business has been open for less than one year? Am I still eligible?

If your business has been open for less than one year and you feel like you can make a good case for loss of revenue or income due to Covid, we will still consider your application. However, please attach a description of your situation and the specific impact you have experienced. You can attach it with your Receipts for Reimbursement document in “Part D. Documentation” of the application.

5. How do I calculate my maximum eligible award for this grant program?

We will use the number of full time equivalent employees (FTEs) listed for February 29, 2020 in section C.6. of your grant application to determine your maximum award eligibility. Please note: You will still need to submit receipts for eligible expenses totaling up to your maximum eligible award in section D. to receive a grant.

6. What if our business is located in multiple eligible localities (example, both Christiansburg and Blacksburg)?

We encourage you to submit one single application for your business. If you have additional questions or concerns about submitting one application, please reach out to grants@blacksburg.gov.

7. Must my business be a ‘brick and mortar’ business to be eligible?

No. 

8. If I received PPP, EIDL or an SBA loan am I still eligible?

Yes. You will be asked in the application to tell us the amount of this loan. Any funds that you receive through this opportunity must be used for expenses not covered by other federal and state grants or loans.

9. In Section D. Required documentation, should I just include items that we have purchased for dealing with COVID? Or can I list expenses incurred during the time we have been temporarily closed?

We would like to see a correlation between any claimed expenses and your Covid response. For something like rent and utilities you could explain how Covid has made it challenging for you to pay these expenses (eg. reduction in regular sales due to the shut-down…). Please make sure items listed in section D.1 match the receipts you intend to upload. We do not need you to include items in D.1 that for which you are not requesting reimbursement.

10. The application lists utilities as applicable for reimbursement. I have a payment due to the Town. The application also states reimbursement funds cannot be used for items that are due to the Town?

Any payments regularly made to the Town or County are not eligible for reimbursement, but we can reimburse ‘non-local’ utilities, such as Appalachian Power or Atmos. You can also not request funds to reimburse local taxes of any kind.

11. What qualifies as acceptable documentation for expenses for which I am requesting grant funds?

Payroll: please submit both a payroll report (such as Excel or Quickbooks) and a bank statement showing that the payroll checks have cleared.

Rent: please submit a receipt from your landlord for the months that are being claimed which includes the amount, your business name, and the address. Alternatively, we would accept a lease document that contains the same information and a copy of a bank statement that shows payment.

Utilities, Insurance, Professional Services: please submit a copy of the bill and a bank statement showing that the payment was made.

Equipment, Inventory purchases, Supplies: please submit an itemized receipt of purchase showing what the purchase is and that it has been paid.

Note: we have been receiving a number of receipts that are blurry or poor quality (taken by phone). Please make sure they are readable before you upload and submit your application.

12. My business is in Montgomery County. I am currently registered to do business in the County, but do not have any paperwork. What should I use to document this?

You can either attach a copy of your Montgomery County registration form or a note confirming that you have already registered your business with Montgomery County. If you are not currently registered, you are still eligible for a grant award if you complete and submit the form before the application’s September 30th due date. Montgomery County will be checking that your business is registered as part of their application review process.

13. How do I calculate my FTEs?

An FTE is the hours worked by one employee on a full-time basis. The concept is used to convert the hours worked by several part-time employees into the hours worked by full-time employees. On an annual basis, an FTE is considered to be 2,080 hours, which is calculated as 8 hours per day or 40 hours per week. To calculate the number of FTEs for February 29th and June 30th:

1. For all fulltime employees, please count each full time employee as 1 FTE.
2. For part-time employees, please add up the total number of hours worked by all part-time employees in the month of February/June, multiply this number by 12, and divide it by 2,080.
3. Add your part-time number of FTEs with your full-time number of FTEs to get your total.

(Total # of full-time staff) + ((Total hours worked by all part-time staff in Feb x 12)/2080) = Total FTEs

14. What exactly are you asking for in section D.1?

Please explain what each of the receipts you intend to attach as “Receipts for Reimbursement” and how this has related to your Covid response. The number of items in D.1. should match the number of receipts and totals on each receipt you include in your “Receipts for Reimbursement” document.

15. Can I submit a W-3 instead of a W-9?

No, we need your W-9.

16. I am a sole proprietor and don’t have a Form FC 20, what do I do?

Please upload a 1040 Schedule C tax form for 2019 in this section.

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Solid Waste

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1. What is included in solid waste collection services?

Solid waste collection services includes the Town’s curbside garbage collection service as well as its curbside recycling collection service. All solid waste customers will receive both services for a monthly fee of $22.

2. How do I sign up for solid waste collection service?

Residents who have selected to receive curbside solid waste collection services are enrolled in both garbage and recycling collection services. The monthly fee for curbside solid waste collection is $22. Call the Finance Department at 540-382-9519 to sign up for garbage and recycling, or visit Town Hall at 100 E. Main Street.

3. Can I sign up for curbside recycling and not garbage collection or vice versa?

No. The services come together as a package. If you register for one service, you must pay for the other. The Town found this is the most cost-effective way to provide the service and make it viable. If curbside recycling was an add-on option and not required, the Town would not be able to provide the service at such a low rate. 

4. How do I cancel my solid waste collection service?

Cancelling your solid waste service will result in cancelling both garbage collection and recycling services. In order to cancel your solid waste service, you may visit the Finance Department on the first floor of Town Hall at 100 E. Main Street or by calling (540) 382-9519 between 8 a.m. and 5 p.m. Monday-Friday. 

If you cancel your service, you will have to haul your trash to the Montgomery Regional Solid Waste Authority Landfill (555 Authority Drive) or to one of the Montgomery County disposal sites located throughout the County. 

5. If I cancel my solid waste collection service, what will I do with my trash?

You will have to haul your trash to the Montgomery Regional Solid Waste Authority Landfill (555 Authority Drive) or to one of the Montgomery County disposal sites located throughout the County.

6. When will my solid waste be collected?

View the Garbage Collection Map (PDF) for pickup schedules where you live.

GFL collects recycling every other week and will follow the Town’s regular garbage collection schedule. This means if your garbage is scheduled to be collected on Mondays, your recycling will be picked up every other Monday. View the  Recycling Schedule (PDF) for a complete schedule.

The Town of Christiansburg publishes a yearly collection schedule that is delivered to residents with their utility bills in January. View the Holiday Solid Waste Schedule (PDF) for a complete list of date changes. These dates are subject to change. Please stay up to date with any solid waste collection schedule changes by subscribing to the Town’s Citizen Alert service at www.christiansburg.org/alerts. Also, follow the Town on Facebook at www.facebook.com/CburgVAGov for updates. 

7. Will my solid waste be collected during severe winter weather?

Collection is generally not disrupted due to winter weather, but delays do occasionally occur.

Complete cancellation of solid waste collection due to winter storms is a rare occurrence; but is possible. These situations are dictated by the weather event. In the rare case that garbage collection is canceled, this information will be communicated through local media outlets, social media, Citizens Alerts and on the Town’s website in News and Announcements.

8. What will I do if I am physically challenged and unable to get my container to the street?

Assistance is available to persons with a verified disability. To request assistance, please call 540-382-9519 or fill out the form below and mail or deliver it to Town Hall (100 E. Main Street).

Garbage Cart Assistance Form (PDF)

9. Are there recycling drop sites in Town?

Mongtomery County offers ten sites that collect recycling, as well as garbage. All Town residents can visit the following locations:

• Coal Bank Hollow: 200 Coal Bank Hollow Rd., Blacksburg, VA 24060
• Ellett Valley: 910 Luster’s Gate Rd., Blacksburg, VA 24060
• Elliston-Lafayette: 5231 Enterprise Dr., Elliston, VA 24087
• McCoy: 5455 McCoy Rd., McCoy, VA 24111
• Merrimac: 751 Merrimac Rd., Christiansburg, VA 24073
• Plum Creek: 1515 Hornsby Dr., Christiansburg, VA 24073
• Price’s Fork: 4680 Price’s Fork Rd., Blacksburg, VA 24060
• Riner: 1612 Auburn School Dr., Riner, VA 24149
• Rogers: 2750 Pilot Rd., Pilot, VA 24068
• Wayside: 4985 Wayside Dr., Christiansburg, VA 24073

10. Is curbside recycling available for businesses?

Yes, as of February 1, 2020, all current business customers with Town solid waste collection service will be automatically enrolled in the curbside recycling program along with any new business accounts. 

11. When will I get my garbage and recycling carts?

Residents who have successfully signed up for solid waste collection will receive their carts within 5 business days.

12. What size solid waste carts will I receive?

You will select the size of the carts you want to receive when you sign up for solid waste collection. Residents can either choose to receive the large 96-gallon garbage and 96-gallon recycling carts or the small 48-gallon garbage and 65-gallon recycling carts. You may request either size at the time you sign up for solid waste services and additional carts may be given upon request for an additional monthly fee of $22. Customers are encouraged to choose the 96-gallon cart for their solid waste collection. However, the Town understands that the needs of each household vary.

13. Do I have to receive a recycling cart if I want solid waste services?

When you sign up for solid waste collection, you do not have to receive the recycling cart if you do not want it, but you will have to pay the $22 monthly fee regardless of if you use the recycling cart. If you do not wish to have a recycling cart, please call Finance at 540-382-9519. 

14. What if I want a different size cart?

We allow a one-time cart exchange for free. For example, if you have 96-gallon recycling and garbage carts and would like a 65-gallon recycling cart and a 48-gallon garbage cart, just call our Public Works Department at (540) 382-1151 or our Finance Department at 540-382-9519, and we’ll get the cart switched out for free. 

Garbage Cart Request Form (PDF)

15. Where should I place my carts on my collection day?

Your carts must be placed either in the street with the wheels against the curb (preferred), at the end of your driveway or on the curb/yard beside of the street. If the placement of your carts in the street will obstruct traffic, then it should instead be placed at the end of your driveway, on the curb or at the edge of your yard beside the street.

Please make sure that the cart is level, the arrows on your cart’s lid points toward the street and your cart is at least three feet from all fixed objects such as mailboxes, trees, street lights or parked vehicles. Please leave a three foot gap between carts placed next to each other.

Please remember that all garbage and recycling must be placed inside of the provided carts to be collected. Any garbage and recycling outside of the containers cannot be loaded by the automated truck. All smaller items in garbage containers need to be placed into a sealed bag. Please note that if the lid on your cart is not closed, any garbage or recycling that falls outside of the cart will not be collected.

16. What time do I have to have my cart out on my collection day?

Please have your cart placed for pickup by 8 a.m. If you place your cart out later than 8 a.m., your solid waste may not be collected. Garbage and recycling carts need to be removed from the curb by the end of your collection day.

17. Where should I store my cart?

The best place to store your cart is in an indoor area such as a garage or shed. However, you may also store your cart outdoors, to the side or rear of your house.

18. What should I do if my cart is damaged or stolen?

If your cart is damaged, please call the Public Works Department at 540-382-1151 or our Finance Department at 540-382-9519. A Waste Industries representative will be sent to your residence to repair or replace your cart. The Town is not responsible for carts left unattended. Please note that this service is provided to you, free of charge only if the damage occurred during regular use. If your cart is stolen, you will first need to file a report with the Christiansburg Police Department at 540-382-3131. Then, contact the Public Works Department at 540-382-1151 or our Finance Department at 540-382-9519 for a replacement cart.

19. Should I place a bag in my cart before filling it with recyclables?

No. All recyclables should be loose in your cart.

20. What items are recyclable with curbside collection?

Milk or juice cartons? No. 

Plastic milk jugs? Yes.
Broth or soup packages? No.
Pizza boxes? Yes, just make sure there are no food solids left in the box.
Plastic bags? No.
Shredded paper? No.
Aluminum foil? No.
Motor oil containers? Yes, as long as the container is empty.
Corrugated cardboard? Yes. Larger boxes may take up more space in your cart, so you can still opt to drop large items off at the drop sites. However, if you can fit it in your cart, that is fine.

21. Do I leave the lid on my containers or take them off before recyling?

You can leave the lids on the containers, as long as the container is empty.

22. Do I have to rinse containers for recycling?

No. If all contents have been removed, you do not need to rinse the container. However, to avoid potentially attracting ants, bees or other insects, you may want to consider cleaning out certain containers. 

23. Do I need to remove labels before recyling an item?

No. 

24. Can I recycle plastic?

You can recycle plastics #1-2. You cannot recycle plastics #3-7. Please check the number before recycling. 

25. Can I recycle glass?

When it comes to glass, only recycle glass bottles and jars. No broken glass or sharps are allowed.

26. Can I recycle metal?

When it comes to metal, only recycle metal cans. No metal car parts, electronics, cords or wires are allowed.

27. What if I need additional solid waste carts?

If you need additional carts, you may purchase additional garbage and recycling service. You will then receive one additional garbage cart and one additional recycling cart for an additional monthly fee of $22. Additional service may be set up by calling 540-382-9519 or by filling out and sending in the Garbage Cart Request Form (PDF).

28. What if I have more solid waste than will fit in my carts?

You can store non-perishable garbage and add it to your garbage the following week.

We encourage all organic (e.g., yard trimmings, etc.) and food waste to be composted or disposed of separately from your garbage. This will conserve valuable landfill space, reduce volume in your cart and further reduce odor.

If you are moving and have a significant volume of trash, you can either call a Town representative at 540-382-1151 to setup a special collection (fees apply) or transport it to the MRSWA landfill (located at 555 Authority Dr.).

The Town of Christiansburg also offers complimentary curbside brush collection to all residential properties within town limits. Collection will take place once a month beginning on the first Monday of the month. Residents must have brush piles placed out by 7 a.m. on the Monday of their collection week. In the event of high brush volume, residents can expect brush collection delays, but crews will continue collection until all routes are complete. Unlike Fall and Spring Cleanup, crews will not visit a residence more than once during the two week period. It’s imperative brush piles are placed out by 7 a.m. on the Monday of your collection week. For additional information about Brush Collection, visit here.

The Town also offers Fall and Spring Clean Up during April and October (approximate). During this time, residents of the Town desiring special trash pick-up must place these materials with their garbage on the regular pick-up day. Special trucks will pick up extra items not appropriate for normal weekly pick-up. While there is no charge for items picked up during spring clean up, there will be a charge assessed for items placed out after this period. For additional information regarding Fall and Spring Clean Up, please visit here.

If high garbage volume becomes a consistent issue, you may need to contact the Town at 540-382-9519 for additional garbage collection service (fee applies).

29. What if an item is too large to fit in my solid waste carts?

Items that are too large to fit into the cart may be stored until the fall or spring cleanup period or you may contact the Town at 540-382-9519 to request a special pickup (fees apply).

30. What if I move within Town?

If you are moving within Town limits, please call the Finance Department at 540-382-9519 to let them know you will be changing addresses. The Public Works Department will be dispatched to pickup up your carts and deliver new ones to your new address, or if your new address already has carts, then those carts will be registered in your name and your old carts will be collected.

If you are unsure your new residence is eligible for Town solid waste collection, please call 540-382-9519 for further guidance.

If you wish to discontinue your solid waste collection service or need to update your address information, please call 540-382-9519.

31. What areas in Town are eligible to receive solid waste collection services?

The areas that are eligible for solid waste collection service are the areas that are currently receiving utility services (water and/or sewer) through the Town and are accessible to a solid waste truck.

Garbage Collection Map (PDF)

32. How do I clean my carts?

Cleaning your cart with water and mild detergent will help prevent odor and keep the cart looking nice. Please note that all ashes are prohibited from being placed into your garbage. Composting ash waste is recommended.

Carts are the property of the Town of Christiansburg and under no circumstance shall they be defaced by means of vandalism, painting, marking and/or all other alterations. Should any such damage be noted by a field operator, the account holder will be notified.

33. Where may I place my cart in the event that there is a snow bank at the curb?

If your cart will not fit inside of your driveway entrance then you may need to shovel an opening into the snow bank where the cart may be placed.

Please do not place your cart on a snow bank unless you have shoveled a level opening in the bank where your garbage can be collected. Your garbage will not be collected if the cart is placed on too uneven a surface because the garbage truck’s mechanical arm may not be able to reach the cart.

34. My solid waste was not picked up today. Why not?

Please call the Town office at (540) 382-9519. Additionally, if your solid waste pickup day is on a Town observed holiday, please check the News & Announcement portion of the Town website located on the homepage here or view the Town’s Facebook page for changes in solid waste collection due to observed holidays. The Solid Waste Holiday Schedule is here but is subject to change.

35. When is spring and fall clean up?

Spring and Fall Clean Up takes place during the months of April and October (approxiamte). Be sure to check the Town website and utility bill inserts for specific dates. Residents may still dispose of materials in the following ways: 1) Call 382-6120 to schedule a pickup of your materials at a cost of $25 per truckload, plus an additional landfill tipping fee. This service is available year-round 2) Haul the items directly to the Montgomery Regional Solid Waste Authority, located at 555 Authority Dr. (www.mrswa.com)

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Treasury

Show All Answers

1. I have a garden or lawn and want to water it regularly, but I don't want to be charged for sewer fees that are levied based on water usage. What can I do?

The Town offers residents a garden meter (irrigation meter) for purchase at a cost of $150. The meter is attached to your exterior faucet that is used for watering. The meter is brought to Town Hall once per year, usually in October and your bill will be credited for sewer charges based on the water consumption shown on the meter. Please contact Debbie Reed or Shana Reed in the Finance Department at 382-9519 ext. 1149 or ext.1164 and schedule to pick up a garden meter.

You may also contact Finance to rent a pool meter for filling your pool. Please note that garden meters are available for purchase, but pool meters are only available for rent.

2. When are taxes due?

Personal property and real estate tax statements are mailed out by November 1st and are due December 5th. Town taxes are billed annually. 

Supplemental bills as a result of proration are sent out periodically throughout December, January, February, March and April and are due 30 days from the date of the bill.

3. I received a tax bill from Montgomery County and the Town of Christiansburg. Do I pay both?

Yes. When you live within the town limits of Christiansburg you are taxed from both town and county, and now you can pay your taxes with the Town of Christiansburg online at www.christiansburg.org/css.

4. The information on my tax statement is incorrect. What do I do?

We get all of our tax information from Montgomery County Commissioner of Revenue's Office. The Town Treasurer has no authority to make any assessments or adjustments. If you have questions concerning the assessment or information on your tax bill, please contact the Commissioner of Revenue's office at (540) 382-5710.

5. I no longer live in the Town of Christiansburg, why am I getting a tax bill?

If you lived in the Town of Christiansburg on January 1 of that tax year, you will be charged taxes for the full year. If you moved before January 1 of that tax year, please call the Montgomery County Commissioner of Revenue's Office at (540) 382-5710.

Please note that personal property taxes are prorated based upon vehicle registrations records with the DMV. If you buy, sell, or trade a vehicle during the year, your personal property taxes will be prorated for that calendar year.

6. Will there be a late fee if my taxes aren't paid by December 5th?

Yes. A 10% penalty will be charged (based on the tax amount) if not paid by December 5th. Interest will be charged at the rate of 10% per year beginning January 1 of the following year.

Once your personal property taxes become 60 days past due they are subject to an additional $35.00 penalty fee and restrictions on your records at the Department of Motor Vehicles.

7. What is the "Motor Vehicle Licensing Fee" charged on my tax statement?

The Town of Christiansburg used to have Town decals/stickers that you purchased every year to go on your windshield. We no longer have those decal/stickers but now charge a "Motor Vehicle Licensing Fee" for every vehicle that you own in the town limits. This fee of $32.00 is charged along with your personal property taxes for each of your vehicles. If you traded in one vehicle for another the fee will transfer to the new vehicle. If you purchase an additional vehicle not showing on your tax bill, you will need to bring the registration in and pay that fee to the Town Hall.

8. I just moved to the Town of Christiansburg. What do I need to do for tax purposes?

You have thirty days to change your address and information at the Department of Motor Vehicles once you move. It's important to change your address on your driver's license and your vehicle registration to show that you are now in the Town of Christiansburg. Once you have your new registration please bring them to the Treasurer's Office at the Town Hall. There is a Motor Vehicle Licensing Fee of $32.00 for each vehicle you own. Once you have lived in the Town on January 1, you will be taxed for your vehicles. This motor vehicle licensing fee will be charged along with your taxes.

9. We have our real estate tax escrowed through our mortgage company. Why are we being billed?

Effective November 1, 2013, the Town of Christiansburg will send a customer copy of the real estate tax bill to the property owner for their records. A bill will also be sent to the customer's mortgage company, as normal. If you have refinanced or changed mortgage companies within the year, please contact your current mortgage company to verify they have received this bill.

Please note that each additional copy of the bill will be clearly marked. If you receive a bill and it does not say 'Copy,' you are responsible for paying that bill and no copy has been sent to your mortgage company.

10. How much will my utility bill be?

A customer's bill depends on their water and sewer usage. To view current rates, visit here. Utility service is billed on a monthly basis.

11. How do I sign up for water/sewer/garbage service?

New customers will need to come to the Treasury Office at Town Hall located at 100 E. Main St. to fill out an application for service. You will need to bring a valid picture ID or driver's license. Expired forms of identification are not accepted. The Town also requires a deposit of $50.00 or higher, subject to credit. If you are renting, you will be required to present a lease/rental agreement. If you are purchasing a home, you will need to present a buyer's agreement or closing documents. If same day service is needed, please be at Town Hall by 3 p.m.

12. Can I pay my utility bill or taxes online?

The Town accepts utility bill payments online and tax payment online. You can also come to Town Hall (100 East Main Street) and visit Finance to pay in person, at the drop box located to the left of the sliding glass doors at the entrance of Town Hall, or you may mail your payment to 100 E. Main St., Christiansburg, VA 24073.

To pay taxes online, please visit www.christiansburg.org/css.

To pay your utility bill online, please visit utilitybilling.christiansburg.org/ 

We are also able to accept payments via the following: 

- Visa, Mastercard, and Discover debit/credit cards are accepted for payment, along with cash, checks, and money orders. 

- Payments may be automatically withdrawn from your checking or savings account each month through the Direct Payment Plan. Visit the Billing & Service Office at Christiansburg Town Hall, 100 E. Main Street or www.christiansburg.org/treasury for more information. 

- Payments may also be directly billed to your credit card. Visit our office at the address above for more information. Please also note: It is very important that you use your correct 12 digit account number listed on your utility statement or the PID number listed on your tax statement to assure proper application of your payment.

13. What are your hours of operation?

Normal business hours are 8 a.m. to 5 p.m., Monday through Friday.

14. My solid waste was not picked up today. Why not?

Please call the Town office at (540) 382-9519. Additionally, if your solid waste pickup day is on a Town observed holiday, please check the News & Announcement portion of the Town website located on the homepage here or view the Town's Facebook page for changes in solid waste collection due to observed holidays.

15. Does the Town provide recycling services?

Yes, curbside recycling services are included in solid waste collection services. Please call Finance to sign up at 540-382-9519.

16. What happens if the due date for the utility bill is on a weekend or holiday?

Utility bills are always due on the first of the month. However, if the first falls on a weekend or observed holiday, we will accept payment the next business day without penalty.

17. I do not have any water. What could be the problem?

1. Have you paid your utility bill? If you did not pay your bill by the due date, you should have received a reminder. If your bill is not paid by the 10th of the following month, a day is scheduled to disconnect current service for non-payment. If this is the case, the unpaid balance (including penalty) plus a restore fee in the amount of $25.00 must be paid to have services reconnected. Please be aware, checks are not accepted as a form of payment for re-connection of service (cash, money order, debit or credit cards are accepted). 

2. If the weather is very cold for several days, you could have frozen water lines. Please call the Town Hall and we can check if the water is frozen at the meter. 

3. Sometimes the Town has to work on the main water lines and will disconnect water to a section of residences. Please call the Town Hall to see if we are working on or near your street.

18. I did not receive my water/sewer/garbage bill this month, but received a late notice. Do I still have to pay the penalty?

If payment is not received or postmarked by the due date, a 10% penalty is added to the bill the next day. Bills are mailed from an outsourced printing company in Lynchburg, VA. If you do not receive your bill within the first week of the billing month, please call the Town Hall for your current balance due. We are not responsible for mail delivery. Please contact your local post office. You may also pay your bill online at utilitybilling.christiansburg.org/

19. I can't afford to pay my bill. Can I get an extension?

We understand that there are times when a customer has financial difficulty. We accept pledges from several community agencies and churches. We also offer a "one-time only" hardship payment plan. The account holder will need to apply at the Treasurer's Office for this option.

20. My usage seems higher than normal. Could I have a leak?

Water usage is dependent on several factors. Summer usage is usually higher due to watering lawns and gardens, washing cars, and filling pools. Extra people staying in the residence will also contribute to more water usage (more laundry, toilet/shower usage, etc.). The most common problem is the toilet flush valve. To check for a toilet leak, follow the directions below:

1. Flush the toilet and allow the tank to refill.
2. Once the tank is full, turn off the intake valve under the toilet so no more water comes in.
3. Make a pencil mark at the water level inside the tank (not the bowl).
4. Let the toilet sit all day (if you are gone during the day) or overnight. Make sure the toilet is not used during that time.
5. After that period of time, check the water level in the tank. If the water level has dropped below the pencil mark, there is a leak at the flapper seal at the bottom of the tank and it will need to be replaced.

If you have more than one toilet in the residence, you can do the check on all the toilets but one, leaving it free for use, and then check the one after all the others have been checked.

Should you find a leak, do make arrangements for repair as soon as possible. Keep your receipts or invoices as we will need a copy for our records. Contact the Town Hall at (540) 382-9519 to notify us of your leak and/or repair.

21. I want to fill my pool for the summer, but do not want to be charged for sewer fees that are levied based on water usage. What can I do?

The Town offers residents a pool meter which counts the number of gallons used to fill your pool, and that quantity will be deducted from the sewer portion of your bill upon return. Please contact Debbie Reed or Shana Reed in the Finance Department at 382-9519 ext. 1149 or ext.1156 and schedule to pick up a pool meter. Meters are available for a 48-hour loan period with a $25 deposit that will be refunded if returned on-time and in working order.

You may also contact Finance to purchase a meter for watering your garden. Please note that garden meters are available for purchase, but pool meters are only available for rent.