My usage seems higher than normal. Could I have a leak?
Water usage is dependent on several factors. Summer usage is usually higher due to watering lawns and gardens, washing cars, and filling pools. Extra people staying in the residence will also contribute to more water usage (more laundry, toilet/shower usage, etc.). The most common problem is the toilet flush valve. To check for a toilet leak, follow the directions below:

1. Flush the toilet and allow the tank to refill.
2. Once the tank is full, turn off the intake valve under the toilet so no more water comes in.
3. Make a pencil mark at the water level inside the tank (not the bowl).
4. Let the toilet sit all day (if you are gone during the day) or overnight. Make sure the toilet is not used during that time.
5. After that period of time, check the water level in the tank. If the water level has dropped below the pencil mark, there is a leak at the flapper seal at the bottom of the tank and it will need to be replaced.

If you have more than one toilet in the residence, you can do the check on all the toilets but one, leaving it free for use, and then check the one after all the others have been checked.

Should you find a leak, do make arrangements for repair as soon as possible. Keep your receipts or invoices as we will need a copy for our records. Contact the Town Hall at (540) 382-9519 to notify us of your leak and/or repair.

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1. I have a garden or lawn and want to water it regularly, but I don't want to be charged for sewer fees that are levied based on water usage. What can I do?
2. When are taxes due?
3. I received a tax bill from Montgomery County and the Town of Christiansburg. Do I pay both?
4. The information on my tax statement is incorrect. What do I do?
5. I no longer live in the Town of Christiansburg, why am I getting a tax bill?
6. Will there be a late fee if my taxes aren't paid by December 5th?
7. What is the "Motor Vehicle Licensing Fee" charged on my tax statement?
8. I just moved to the Town of Christiansburg. What do I need to do for tax purposes?
9. We have our real estate tax escrowed through our mortgage company. Why are we being billed?
10. How much will my utility bill be?
11. How do I sign up for water/sewer/garbage service?
12. Can I pay my utility bill or taxes online?
13. What are your hours of operation?
14. My solid waste was not picked up today. Why not?
15. Does the Town provide recycling services?
16. What happens if the due date for the utility bill is on a weekend or holiday?
17. I do not have any water. What could be the problem?
18. I did not receive my water/sewer/garbage bill this month, but received a late notice. Do I still have to pay the penalty?
19. I can't afford to pay my bill. Can I get an extension?
20. My usage seems higher than normal. Could I have a leak?
21. I want to fill my pool for the summer, but do not want to be charged for sewer fees that are levied based on water usage. What can I do?