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Christiansburg News & Announcements

Posted on: September 7, 2021

Christiansburg to reinstate disconnection of water service for customers delinquent on utility bills

Faucet running water

Beginning Sept. 13 at 7:30 a.m., the Town of Christiansburg will be reinstating its practice of disconnecting water service for customers delinquent on their utility bills and payment plans.

Nearly 600 customers are currently behind on payments for their utility bills and/or payment plans. Customers have been notified monthly with their bills of their past due payments. Their most recent bills states that payments are due by Sept. 13 at 7:30 a.m., otherwise customers are subject to disconnect and a $25 restoration fee. If you are unsure if you have past due payments, please contact the Finance Department at 540-382-9519 or visit them at Town Hall (100 E. Main St.) weekdays from 8 a.m. to 5 p.m. 

The Town of Christiansburg offers its customers payment plans for their utility bills. To set up a payment plan with the Town, visit them at Town Hall (100 E. Main St.) weekdays between the hours of 8 a.m. and 5 p.m. For any questions regarding utility bills, please call the Finance Department at (540) 382-9519.

There are limited CARES Act Utility Relief Funds available to assist customers with payments and will be given to eligible customers first-come, first-served. If you need additional assistance, please reach out to some of our community resources listed below. 

MCEAP (Montgomery County Emergency Assistance Program)

Phone: 540-260-3173     Address: 308 W. Main St., Christiansburg, VA 24073

Salvation Army

Phone: 540-394-1037     Address: 760 Roanoke St., Christiansburg, VA 24073

Montgomery County Social Services

Phone: 540-382-6990     Address: 210 S. Pepper St. #B, Christiansburg, VA 24073

United Way

Phone: 540-381-2066     Address: 111 W. Main St., Christiansburg, VA 24073

New River Community Action

Phone: 540-382-6186     Address: 110 Roanoke St., Christiansburg, VA 24073

If you are delinquent on your account, meaning you have past-due payments on your utility bills or are past due on your payment plan, as of Sept. 13 at 7:30 a.m., Public Works crews will be dispatched to disconnect your water service and a $25 restoration fee will be applied to your account.

For questions or more information, please call the Finance Department at (540) 382-9519 or visit them at Town Hall (100 E. Main St.) weekdays between the hours of 8 a.m. and 5 p.m.


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